The "internal client" in the work of the "My Documents" centers
https://doi.org/10.22394/2079-1690-2024-1-1-9-19
EDN: BKFSEK
Abstract
The article presents a study devoted to identifying the degree of satisfaction of an internal client (employees of the My Documents offices in new regions). The degree of their satisfaction with their own professional activities, vision of professional prospects, interaction with managers and applicants of the MFC is analyzed. Based on the conducted survey and the analyzed results, a system of proposals has been formulated, the implementation of which, according to the authors, will increase the level of clientcentricity in working with an internal client, and therefore increase the effectiveness of interaction between MFC employees and citizens in need of state assistance.
About the Authors
А. V. Baranov
South-Russia Institute of Management – branch of Russian Presidential Academy of National Economy and Public Administration
Russian Federation
Russian Federation
Alexey V. Baranov – Deputy Director
Rostov-on-Don
O. V. Kotlyarova
Vladimir branch of Russian Presidential Academy of National Economy and Public Administration
Russian Federation
Russian Federation
Olga V. Kotlyarova – Cand. Sci. (Philology), Associate Professor of the Department of Social and Humanitarian Disciplines
Vladimir
I. V. Yanin
South-Russia Institute of Management – branch of Russian Presidential Academy of National Economy and Public Administration
Russian Federation
Russian Federation
Ilya V. Yanin – Master's degree in the field of training "State and Municipal Administration"
Rostov-on-Don
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Review
For citations:
Baranov А.V., Kotlyarova O.V., Yanin I.V. The "internal client" in the work of the "My Documents" centers. State and municipal management. Scholar notes. 2024;(1):9-19. (In Russ.) https://doi.org/10.22394/2079-1690-2024-1-1-9-19. EDN: BKFSEK
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